FAQs

Honeywell Safety Suite Real Time is offered as Software as a service (SaaS). It can be accessed via cloud or installed locally in a customer’s environment. You can buy the software subscription to start using the software.

You can try out the software before you buy it by signing up for a one-month trial subscription. You can do so by visiting: https://ss.honeywell.com/#/trial

The software is accessible through a browser. Chrome, Safari, Edge and Firefox are the currently supported browsers.

Devices with Bluetooth support can connect to the software over cellular using the mobile app called Safety Communicator. For other wireless connectivity options, the devices connect to the cloud software through a software called PC Gateway, installed on a computer at the customer site.

Hardware

  • CPU Intel Quad Code CPU, 3.4 GHz or higher
  • DISPLAY Color monitor (at least 1366x768 resolution, 24-bit color)
  • MEMORY 16 GB RAM
  • HARD DRIVE At least 500GB of free hard disk space
  • USB PORT for instrument/modem connection
  • SOUND CARD To enable local sound notifications
  • LAN connection for network-connected instruments
  • INTERNET CONNECTION to view Google® Maps

Software

  • OPERATING SYSTEM Microsoft® Windows ® 10 64-bit version 1809 or above
  • BROWSER Chrome, Safari, Edge or Safari

The software is accessible through a browser. Chrome, Safari, Edge and Firefox are the currently supported browsers.

Honeywell Safety Suite does not currently provide data migration from ProRAE Guardian software.

Yes, Honeywell Safety Suite Real Time has been designed to support both BW & RAE Systems wireless connected instruments.

Honeywell Safety Suite Real Time currently supports instrument connectivity for BW & RAE Systems instruments. RAE instruments can also connect through ISM band, Mesh. Wi-Fi and Cellular through BLE interface on Safety Communicator App. BW Instruments can connect to the software through BLE connectivity with Safety Communicator App.

Following is a list of currently supported instruments.

RAE Products

  • MeshGuard Family
  • MicroRAE
  • MiniRAE 3000 +
  • MultiRAE Family
  • ppbRAE 3000 +
  • QRAE 3
  • ToxiRAE Pro Family
  • UltraRAE 3000 +
  • AreaRAE Plus & AreaRAE Pro

BW Products

  • BW Icon
  • BW MaxXT II
  • BW MicroClip XL & BW MicroClip X3
  • BW RigRat
  • BW Solo
  • BW Ultra
  • BW Clip4

The default username is the email account you signed up with. You are required to create a password when you sign up for the software.

Yes, Safety Suite Real Time supports all ProRAE Guardian features. In addition, it has new capabilities such as Dashboard, SMS Messaging, Incident Playback, etc. and greatly enhances the overall user experience.

Honeywell Safety Suite Device Manager currently supports English. Support for additional languages may be added in future releases.

ORGANIZATION

Access to the organization details is managed through user roles. Make sure you have the appropriate permissions to access this functionality.

The software tries to locate the address after the user enters Address 1, City and Zip. However, if multiple matches are found corresponding to the address, the software will prioritize the results based on the field in focus.

GATEWAY

Gateway is a software service that is used to transmit data from a device to the Safety Suite software. There are two gateway software; PC Gateway – Transmits data from a computer to Safety Suite and Mobile Gateway (Safety Communicator) – Transmits data from smartphone to Safety Suite.

No, Honeywell Safety Suite Gateway does not require administrative privileges to the operating system.

Hardware

  • CPU Intel 1.0 GHz or higher
  • MEMORY 8 GB RAM
  • HARD DRIVE 200 GB of free hard disk space
  • USB port for instrument/modem connection
  • Intel® Wireless Bluetooth® Adapter for instrument BLE connectivity
  • LAN connection for network-connected docks

Software

  • OPERATING SYSTEM Microsoft® Windows® Server 2012 R2 or above
  • Microsoft Windows 10 (64 bit) version 1809 or above
Each Gateway installer has a configuration file that binds it to a site after installation. Please make sure to navigate to the correct site before downloading gateway installation file. After installation, you should see the gateway under the correct site. When a particular risk type was NOT associated with any area, will show N/A for this type of risk.
It takes approximately one minute to scan all the ports in use and subsequently update the status on the Gateway Details page.
No, PC gateway is designed to startup automatically on the local PC where it is installed when you start the computer and runs in the background continuously, it cannot be started/stopped manually.

The following ports are used by the PC Gateway software to communicate with Safety Suite software.

  • UDP: 50018
  • TCP: 502, 9723
  • HTTPS: 443
  • MQTT: 51883

The software support up to 3 BLE connected devices through the Safety Communicator App.

ASSET MANAGEMENT

The device that have communicated with the software over the various wireless protocols show up in the device inventory.)

You can define custom fields to store additional information about your devices in Asset Management. In addition, you can add notes against each asset in asset management.

You can select an individual device in asset management to view the event and data logs corresponding to the device.

A sharable asset can be shared among various users as opposed to a regular asset which can only be assigned to a specific individual at any given time.

DASHBOARD

On the site widget, pull down the context menu to change the site image.

Risk Factor Count for a specific Risk Type is equal to the sum of online worker count from areas having that risk type.

% of Specific Risk Type = Risk Factor Count for a specific Risk Type / Number of online workers who are in various risk areas

Overall Risk Factor % = Risk Factor % (Now) - Risk Factor % (1 hour ago) where Risk Factor % = Total number of online workers in all risk areas / Total number of online workers

 

If a risk type is associated with an area and no online workers are within the area associated with that risk type, a zero will show up against that Risk Factor on the dashboard. If a Risk Type is not associated with any area, then N/A is shown against that Risk Factor on the dashboard.

MAP VIEW

For those instruments do not have GPS module, if they are connected through Mobile gateway (Safety Communicator app), mobile gateway will associate the instrument with the location captured from mobile phones (via Satellites, Wi-Fi and Cellular towers triangle), and on the map view, the instrument will aggregated with the worker, you can check the worker who is using the device on the map, to see the detail data from the instrument. If the instruments are connected through PC gateway, Safety Suite provided the easy way for user to set location manually, user can access the “Pin non-GPS devices” from either Map view or Asset detail page.

Portable devices should be assigned to a worker and they will show up under the worker on the map.

When an Alarm/Alert is no longer active, it will be automatically removed from the map view and the live Alarm/Alert list and added to historic Alarm/Alert list.

USER MANAGEMENT

You should create a site and job function before creating a user account. Subsequently, you will be able to add a user to the system.

The following roles are defined within the software. You can configure these to meet the needs of your organization.

  • Customer Administrator
  • Administrator
  • Supervisor
  • Advanced User

In addition, the following is a special role within the software Real Time Worker – A user with the real-time worker role has no access to the software. However, the user can be assigned/unassigned instruments and log into the Safety Communicator App.

Your user name is your email address.

After an administrator creates a user account, you will receive an email with the URL to activate their account and set their password.

User with Real Time Worker Role do not require an email address. Individuals with this role are defined to manage asset assignment and monitoring within the software.

All passwords must meet the following criteria.

  • Passwords must have a minimum of 8 characters.
  • Passwords must have a combination of all 4 of the following attributes: Upper case, lower case, numbers and special characters (!@#$%^&,.*)
  • Must not be the same as the last 5 passwords
You can reset your password by clicking the “Forgot Password” link on the Login Screen and providing your registered email address. A link to reset the password will be emailed to the email associated with the account.
A user will be locked out of their account after 5 unsuccessful login attempts.

Login access to the web portal is managed through the user roles. Users with Real Time Worker role can only have assets assigned to them or log into the Safety Communicator App to transmit data to Safety Suite. A user needs to assigned to other roles to log into the web portal.

If you want to temporarily suspend user access to the system, you can do that by making the user account inactive.

The asset count shows the total number of assets assigned to a user. Asset assignment can be managed either through the User Details screen or through the Asset Details screen.

You can assign a user the “Real Time Worker” role if you want to just assign instruments to the user.